Frequently Asked Questions
Everything you need to know about your memobottle™ experience.
What is a memobottle™ and what makes it unique?
The memobottle™ is a premium, reusable, flat water bottle designed to fit where other bottles don’t. Its unique paper-inspired shape allows it to slide easily into laptop bags, backpacks, and pockets alongside your books and electronics.
Are memobottle™ products BPA and BPS free?
Yes, all memobottle™ products are crafted from high-quality, BPA-free and BPS-free plastics and food-grade stainless steel to ensure your drinking water remains safe and pure.
How do I clean my memobottle™?
We recommend cleaning your memobottle™ with warm water and vinegar or using our specialized cleaning tablets. For a deep clean, use a bottle brush. Please note that most models are not dishwasher safe unless specified.
Do you ship internationally?
We certainly do. We offer worldwide shipping from various global warehouses to ensure your order reaches you as quickly and sustainably as possible.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I use hot liquids in my memobottle™?
The plastic memobottle™ range is designed for cold or room temperature liquids. For hot beverages, we recommend our Stainless Steel collection which is built to handle higher temperatures.